FAQs

Below are some common concerns from our customers:

• Question Answer What forms of payments do we accept?

  Credit Card

  We accept all major credit card providers. We must be able to verify your credit card, so the billing address you provide must match the address to which your credit card statements are sent. We also require the security code found on all major credit cards. If you are unable to provide us with this information at checkout, your order may require extra processing time. If you have any questions about paying by credit card, call us at 1-727-335-3434.

  Check or Money Order

  If you wish to pay by check, we will ship your order when the payment clears our bank, which is typically 10 days after we receive your payment.

  If you wish to pay by money order, we will ship your order when the payment clears our bank, which is typically within 24 hours after we deposit your payment.

  Please send your check or money order payable to Jacksew to the following address:

  Accounts Receivable
  Jacksew
  13101 56TH CT STE 804
  CLEARWATER, FL 33760

  Please include your order number with your payment. If you have any questions about paying by check or money order, call us at 1-727-335-3434.

  Wire Transfer

  If you wish to pay via a Wire Transfer, we will be able to process your order immediately upon verification of payment. Please call us at 1-727-335-3434 to schedule a wire transfer.

  Please pay all bank fees separately. If your bank or an intermediary bank deducts your fees from our payment, we will not be able to ship your order until we receive the full order amount.

  Please include your order number with your payment. If you have any questions about wire transfers, call us at 1-727-335-3434.

  Financing via Affirm

  If you wish to pay via Affirm, you must first proceed through the checkout process. At the end of the checkout process, you will see the Affirm logo that you must click. This link will ensure that all of your order information is properly stored during the Affirm transaction.

  If you have any questions about Affirm payments, call us at 1-727-335-3434. You can also visit the Affirm Help Center.

  Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

  Purchase Orders

  If your school, school district, hospital, business or organization uses purchase orders, you can send us a purchase order by email or mail. Once a valid purchase order is received, our Customer Support Team will process the order.

  • Email us your purchase order to: info@jacksew.com
  • Or, mail your purchase order to:

  Accounts Receivable
  Jacksew
  13101 56TH CT STE 804
  CLEARWATER, FL 33760

  Special requirements may apply to purchase orders, including an approved credit application.

  If you have any questions about paying with a purchase order, call us at 1-727-335-3434.

• Question Answer Does Jacksew offer financing?

  Good news! Yes we do offer financing on all purchases made on the website via Affirm. However, if you are making purchases for a business, you may preferably send us your Purchase Order along with a completed credit application form.

  Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

• Question Answer Will I be charged the sales tax on my order?

  Sales tax at the rate of 7.0% is applied to all orders being shipped to a Florida address. Orders shipped to addresses outside the state of Florida are not charged sales tax.

• Question Answer How can I track the progress of my shipment?

  Right after we ship your order, you will receive an email with the tracking information allowing you to track the progress of your shipment. You may also track the progress of your order on the Account Dashboard.

• Question Answer Does Jacksew service sewing machines?

  NEED SERVICE FOR YOUR SEWING MACHINE?

  We do service all kinds and brands of sewing machines that we sell.

  CALL US: 1-727-335-3434

• Question Answer I'm looking to purchase a new machine. Can you help me find the right one for my project?

  Absolutely! For Live Shopping, please contact us anytime Monday through Friday from 9am - 5pm EST at 1-727-335-3434.

  Our Sales team will gladly assist you find the right machine matching your specific sewing needs. Besides, you may also mail us a sample of your fabrics along with your contact information and we should be able to reach out back to you with a custom-tailored brochure of sewing machines matching your needs.

• Question Answer Does Jacksew provide custom sewing setups?

  Certain sewing projects require custom sewing setups which are specifically made possible using add-on devices and accessories.

  If you need a custom setup for your sewing machine, please email us at info@jacksew.com with your detailed requirements with pictures (if applicable). Our team will reach out to you after reviewing your requirements.