Terms & Policies

1. Most packages are tested, packed and palletized within 3-7 days of processing depending on the product make/model.
2. Tracking will show delivery to the closest shipping hub (destination location) to your residence/business.
3. Local hub will contact you 24-48hrs. after receiving shipment to set up delivery date and time.
4. Be advised Jacksew.com is not responsible for delays experienced by the Freight Carrier.
5. Please feel free to contact us if you need assistance with your Freight shipment.
6. Assembled industrial machines with table and assembled sewing furniture will ship via freight truck line, NOT UPS or FedEx. Freight delivery cannot be expedited and may not always apply for free shipping. Freight shipping charges are generally in the range of $150-349, depending on your location and type of delivery address. (No shipping method other than freight is applicable for these items, even if other methods show up in the shopping cart). We will contact you about the freight shipping charges. You are also welcome to contact us after you have placed your order.
7. Someone needs to be at the delivery address to receive and sign for the product when delivery takes place. The freight company will call you to inform you of the delivery date so that you can plan accordingly. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
8. Be aware that the delivery driver is not responsible for bringing the product inside your home. Their responsibility is to deliver the product to the delivery address and move the freight to the end of the truck. They may or may not take it off the truck for you (unless you chose the Liftgate on Delivery option during Checkout), but they will not bring the item inside your house, take it up stairs, place it for you, etc. You will need to have appropriate assistance and/or equipment available at delivery to unload it off the end of the truck and get the product inside your house.
9. When you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if the cabinet is damaged refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged. If the Customer signs for the product in good condition and the product is damaged, only replacement parts can be purchased at the customer's expense and it is the customer's responsibility to install any replacement parts.
10. Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.
11. Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the cabinet, signing for it in good condition, the damaged product is the customer's responsibility.
12. Inserts are usually shipped out via UPS and customarily do not arrive at the same time as your cabinet. Delivery on inserts can take up to two additional weeks for delivery due to the time it takes to create your insert.
13. Remember to call us before signing for the product if you do not understand this delivery agreement.

Return Policy

Jacksew offers a 30-day money back guarantee on any purchase. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund.

We know what our customers want and know what makes them comfortable. When making a purchase, it is important that you feel confident that you will be taken care of after the purchase in case you are having doubts or, in very rare cases, something went wrong with your order.

To return an item for any reason, simply contact us via phone or email info@jacksew.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number as different products must be returned to different Jacksew warehouses.

General Returns

• Unopened merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
• Opened merchandise that can be returned to the manufacturer may be returned for a refund less a 20% restocking fee for all items, providing merchandise is returned in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 20%. All returns are subject to inspection before refund is given. If any machine is returned without its included accessories and manual a restocking fee will be deducted from the refund.
• Services including, but not limited to assembly, truck liftgate, and other custom pre-purchase services are not refundable.
• Shipping costs are covered by Jacksew if there is any problem with your order or the product is defective, and you may allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. This may or may not be indicated on the product page. Shipping is non-refundable, and items purchased originally with Free Shipping will have the actual outbound shipping fees deducted from the refund. General returns are subject to have the shipping fees, both the outbound (Jacksew to Customer) and inbound (Customer to Jacksew) deducted from the refund.

Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: Jacksew is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

You should expect to receive your refund within approximatively four weeks of shipping the item back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Non-returnable Items

• All opened software and designs
• Electronics
• All sewing cabinets, cutting tables, cabinet inserts, and quilting table extensions
• Assembled quilting machine frames
• All refurbished (non-brand new) sewing machines
• Freight intensive items
• Items without original factory box (only if applicable)

Defective Merchandise

If you receive an item that is defective, please notify us of the problem to arrange for a repair, replacement, or item exchange within 30 days. Jacksew is responsible for all shipping/return costs incurred when a product is defective.

Pricing Variables

Warranty Protection

With every purchase of all brand-new industrial sewing machines, Jacksew is proud to offer a standard 1-year warranty which covers all machine parts.

• This warranty covers parts but not labor
• Only applies under normal sewing conditions as prescribed for the machine
• Consumable items are not covered (needles, bobbins, bobbin cases, springs, oil, and belts)
• This warranty does not cover improper use or abuse under heavy use of machines
• This warranty does not cover flood, fire, or other acts of nature

Disclaimer: Due to the weight and shipping methods used for industrial machines they may experience marring and scratches during shipping. This will not affect the operation of the machine. The Head Only option does not include the table, legs, and servo motor. No assembly or liftgate charges necessary when choosing the Head Only option.