Machine Warranty Protection

Besides any applicable warranties provided by the Original Manufacturer, Jacksew offers a standalone 90-day limited warranty on defects in materials and workmanship.

• This warranty covers all the machine parts and labor but any shipping costs must be covered by the customer

• Only applies under normal sewing conditions as prescribed for the machine

• Consumable items are not covered (needles, bobbins, bobbin cases, springs, oil, and belts)

• This warranty does not cover improper use or abuse under heavy use of machines

• This warranty does not cover flood, fire, or other acts of nature

If there are any warranty issues that arise, we ask that you contact us immediately and let us know the details. In most cases, we can guide you with getting your machine in good sewing condition via phone, text or video chat.

If you need any parts that need to be replaced, we stock the majority of parts for immediate shipment. Some parts not in stock may have to be ordered from the manufacturer and may take 1 to 2 weeks for arrival.

If there is a critical issue that needs to be addressed and is out of scope of minor adjustments or repairs, we will ask you to send us the machine to our shop so we can have it repaired and have it back to good sewing condition. In most cases, we will only need the machine head shipped to us. Shipping charges - both inbound and outbound - are the responsibility of the customer.

Warranty issues do not arise frequently because of our commitment to assemble, test and verify each machine we ship out to our customers. We will never send you a machine directly from the manufacturer in boxes without knowing that the machine will be ready to operate upon arrival.

DISCLAIMER: DUE TO THE HEAVY WEIGHT AND SHIPPING METHODS USED FOR INDUSTRIAL MACHINES THEY MAY EXPERIENCE MARRING AND SCRATCHES DURING SHIPPING. THIS WILL NOT AFFECT THE OPERATION OF THE MACHINE.

ANY DAMAGE OCCURRING DURING SHIPPING MUST BE CLAIMED TO THE FREIGHT CARRIER IMMEDIATELY. UPON REQUEST, JACKSEW WILL PROVIDE ASSISTANCE IN FILING A CLAIM ON YOUR BEHALF DURING SUCH AN EVENT. PLEASE NOTIFY US WITHIN 5 BUSINESS DAYS.

• Question Answer What forms of payments do we accept?

  Credit Card

  We accept all major credit card providers. We must be able to verify your credit card, so the billing address you provide must match the address to which your credit card statements are sent. We also require the security code found on all major credit cards. If you are unable to provide us with this information at checkout, your order may require extra processing time. If you have any questions about paying by credit card, call us at 1-727-335-3434.

  Check or Money Order

  If you wish to pay by check, we will ship your order when the payment clears our bank, which is typically 10 days after we receive your payment.

  If you wish to pay by money order, we will ship your order when the payment clears our bank, which is typically within 24 hours after we deposit your payment.

  Please send your check or money order payable to Jacksew to the following address:

  Accounts Receivable
  Jacksew
  13101 56TH CT STE 804
  CLEARWATER, FL 33760

  Please include your order number with your payment. If you have any questions about paying by check or money order, call us at 1-727-335-3434.

  Wire Transfer

  If you wish to pay via a Wire Transfer, we will be able to process your order immediately upon verification of payment. Please call us at 1-727-335-3434 to schedule a wire transfer.

  Please pay all bank fees separately. If your bank or an intermediary bank deducts your fees from our payment, we will not be able to ship your order until we receive the full order amount.

  Please include your order number with your payment. If you have any questions about wire transfers, call us at 1-727-335-3434.

  Gift Certificate

  To redeem a gift certificate at Jacksew, follow the simple steps below.

  1. You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
  2. Browse the store and add items to your cart as you normally would.
  3. Click the View Cart link to view the contents of your shopping cart.
  4. Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.

  Disclaimer: You may not use Gift Certificates to purchase more Gift Certificates.

  Financing via Affirm

  If you wish to pay via Affirm, you must first proceed through the checkout process. At the end of the checkout process, you will see the Affirm logo that you must click. This link will ensure that all of your order information is properly stored during the Affirm transaction.

  If you have any questions about Affirm payments, call us at 1-727-335-3434. You can also visit the Affirm Help Center.

  Purchase Orders

  If your school, school district, hospital, business or organization uses purchase orders, you can send us a purchase order by email or mail. Once a valid purchase order is received, our Customer Support Team will process the order.

  • Email us your purchase order to: info@jacksew.com
  • Or, mail your purchase order to:

  Accounts Receivable
  Jacksew
  13101 56TH CT STE 804
  CLEARWATER, FL 33760

  Special requirements may apply to purchase orders, including an approved credit application.

  If you have any questions about paying with a purchase order, call us at 1-727-335-3434.

• Question Answer Does Jacksew offer financing?

  Good news! Yes we do offer financing on all purchases made on the website via Affirm. However, if you are making purchases for a business, you may preferably send us your Purchase Order along with a completed credit application form.

• Question Answer Will I be charged the sales tax on my order?

  Sales tax at the rate of 7.0% is applied to all orders being shipped to a Florida address. Orders shipped to addresses outside the state of Florida are not charged sales tax.

• Question Answer How can I track the progress of my shipment?

  Right after we ship your order, you will receive an email with the tracking information allowing you to track the progress of your shipment. You may also track the progress of your order on the Account Dashboard.

• Question Answer Does Jacksew offer Money Back Guarantee?

  With every purchase at Jacksew, we offer a 30-day money back guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund.

  No other authorized dealer stands behind the products they sell like we do. It is a very simple motto we live by You'll love it or your money back. This is our own unique mission statement that we have developed over 30+ years of being in the sewing machine business.

• Question Answer Does Jacksew offer Lifetime Technical Support?

  Every purchase made at Jacksew comes with Lifetime Technical Support. This means that our technicians will commit to assisting you anytime should you need any technical support regarding your past orders. At Jacksew, we believe that our customers always come first when it comes to solving their problems even after years of making their purchase.

  In what forms do we offer Technical Support?

  We have built our own support system which allows our to directly interact with customers via video meeting or over the phone.

  What is included in Jacksew Technical Support?

  • Providing you with troubleshooting instructions regarding any issues with your sewing machines
  • Speak live with our experts and get your questions answered
  • Advising & Consultation
• Question Answer Does Jacksew service sewing machines?

  NEED SERVICE FOR YOUR SEWING MACHINE?

  We do service all kinds and brands of sewing machines. Learn more about our pricing here: Jacksew Repair Services

  CALL US: 1-727-335-3434

• Question Answer Can you help me find the right sewing machine for my project?

  Absolutely! For Live Shopping, please contact us anytime Monday through Friday from 9am - 5pm EST at 1-727-335-3434.

  Our Sales team will gladly assist you find the right machine matching your specific sewing needs. Besides, you may also mail us a sample of your fabrics along with your contact information and we should be able to reach out back to you with a custom-tailored brochure of sewing machines matching your needs.

• Question Answer How can I use my Warranty?

  As a Jacksew customer, you have the right to claim your Warranty for any part of your sewing machine as per the Warranty terms.

  To request replacement parts, please email us at info@jacksew.com with a picture of the broken part (if applicable) along with your Order Number. Our team will review your request and reply back to you with a confirmation. If approved, you should receive your replacement part within 7 to 14 days.

• Question Answer Does Jacksew provide custom sewing setups?

  Certain sewing projects require custom sewing setups which are specifically made possible using add-on devices and accessories.

  If you need a custom setup for your sewing machine, please email us at info@jacksew.com with your detailed requirements with pictures (if applicable). Our team will reach out to you after reviewing your requirements.