LAST UPDATED 4/21/2022

Jacksew offers a 30-day money back guarantee on any purchase. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund.

We know what our customers want and know what makes them comfortable. When making a purchase, it is important that you feel confident that you will be taken care of after the purchase in case you are having doubts or, in very rare cases, something went wrong with your order.

To return an item for any reason, simply contact us via phone or email info@jacksew.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number as different products must be returned to different Jacksew warehouses.

General Returns

• Unopened merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
• Opened merchandise that can be returned to the manufacturer may be returned for a refund less a 20% restocking fee for all items, providing merchandise is returned in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 20%. All returns are subject to inspection before refund is given. If any machine is returned without its included accessories and manual a restocking fee will be deducted from the refund.
• Services including, but not limited to assembly, truck liftgate, and other custom pre-purchase services are not refundable.
• Shipping costs are covered by Jacksew if there is any problem with your order or the product is defective, and you may allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. This may or may not be indicated on the product page. Shipping is non-refundable, and items purchased originally with Free Shipping will have the actual outbound shipping fees deducted from the refund. General returns are subject to have the shipping fees, both the outbound (Jacksew to Customer) and inbound (Customer to Jacksew) deducted from the refund.

Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: Jacksew is responsible for all return costs incurred if the part is listed as fitting your machine and it does not.

You should expect to receive your refund within approximatively four weeks of shipping the item back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Warranty Protection

With every purchase of all brand-new industrial sewing machines, Jacksew is proud to offer a standard 1-year warranty which covers all machine parts.

• This warranty covers parts but not labor
• Only applies under normal sewing conditions as prescribed for the machine
• Consumable items are not covered (needles, bobbins, bobbin cases, springs, oil, and belts)
• This warranty does not cover improper use or abuse under heavy use of machines
• This warranty does not cover flood, fire, or other acts of nature

Disclaimer: Due to the weight and shipping methods used for industrial machines they may experience marring and scratches during shipping. This will not affect the operation of the machine. The Head Only option does not include the table, legs, and servo motor. No assembly or liftgate charges necessary when choosing the Head Only option.

Non-returnable Items

• All opened software and designs
• All sewing cabinets, cutting tables, cabinet inserts, and quilting table extensions
• Assembled quilting machine frames
• All refurbished (non-brand new) sewing machines
• Freight intensive items
• Items without original factory box (only if applicable)

Defective Merchandise

If you receive an item that is defective, please notify us of the problem to arrange for a repair, replacement, or item exchange within 30 days. Jacksew is responsible for all shipping/return costs incurred when a product is defective.

• Question Answer What forms of payments do we accept?

  Credit Card

  We accept all major credit card providers. We must be able to verify your credit card, so the billing address you provide must match the address to which your credit card statements are sent. We also require the security code found on all major credit cards. If you are unable to provide us with this information at checkout, your order may require extra processing time. If you have any questions about paying by credit card, call us at 1-727-335-3434.

  Check or Money Order

  If you wish to pay by check, we will ship your order when the payment clears our bank, which is typically 10 days after we receive your payment.

  If you wish to pay by money order, we will ship your order when the payment clears our bank, which is typically within 24 hours after we deposit your payment.

  Please send your check or money order payable to Jacksew to the following address:

  Accounts Receivable
  Jacksew
  13101 56TH CT STE 804
  CLEARWATER, FL 33760

  Please include your order number with your payment. If you have any questions about paying by check or money order, call us at 1-727-335-3434.

  Wire Transfer

  If you wish to pay via a Wire Transfer, we will be able to process your order immediately upon verification of payment. Please call us at 1-727-335-3434 to schedule a wire transfer.

  Please pay all bank fees separately. If your bank or an intermediary bank deducts your fees from our payment, we will not be able to ship your order until we receive the full order amount.

  Please include your order number with your payment. If you have any questions about wire transfers, call us at 1-727-335-3434.

  Gift Certificate

  To redeem a gift certificate at Jacksew, follow the simple steps below.

  1. You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
  2. Browse the store and add items to your cart as you normally would.
  3. Click the View Cart link to view the contents of your shopping cart.
  4. Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.

  Disclaimer: You may not use Gift Certificates to purchase more Gift Certificates.

  Financing via Affirm

  If you wish to pay via Affirm, you must first proceed through the checkout process. At the end of the checkout process, you will see the Affirm logo that you must click. This link will ensure that all of your order information is properly stored during the Affirm transaction.

  If you have any questions about Affirm payments, call us at 1-727-335-3434. You can also visit the Affirm Help Center.

  Purchase Orders

  If your school, school district, hospital, business or organization uses purchase orders, you can send us a purchase order by email or mail. Once a valid purchase order is received, our Customer Support Team will process the order.

  • Email us your purchase order to: info@jacksew.com
  • Or, mail your purchase order to:

  Accounts Receivable
  Jacksew
  13101 56TH CT STE 804
  CLEARWATER, FL 33760

  Special requirements may apply to purchase orders, including an approved credit application.

  If you have any questions about paying with a purchase order, call us at 1-727-335-3434.

• Question Answer Does Jacksew offer financing?

  Good news! Yes we do offer financing on all purchases made on the website via Affirm. However, if you are making purchases for a business, you may preferably send us your Purchase Order along with a completed credit application form.

• Question Answer Will I be charged the sales tax on my order?

  Sales tax at the rate of 7.0% is applied to all orders being shipped to a Florida address. Orders shipped to addresses outside the state of Florida are not charged sales tax.

• Question Answer How can I track the progress of my shipment?

  Right after we ship your order, you will receive an email with the tracking information allowing you to track the progress of your shipment. You may also track the progress of your order on the Account Dashboard.

• Question Answer Does Jacksew offer Money Back Guarantee?

  With every purchase at Jacksew, we offer a 30-day money back guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund.

  No other authorized dealer stands behind the products they sell like we do. It is a very simple motto we live by You'll love it or your money back. This is our own unique mission statement that we have developed over 30+ years of being in the sewing machine business.

• Question Answer Does Jacksew offer Lifetime Technical Support?

  Every purchase made at Jacksew comes with Lifetime Technical Support. This means that our technicians will commit to assisting you anytime should you need any technical support regarding your past orders. At Jacksew, we believe that our customers always come first when it comes to solving their problems even after years of making their purchase.

  In what forms do we offer Technical Support?

  We have built our own support system which allows our to directly interact with customers via video meeting or over the phone.

  What is included in Jacksew Technical Support?

  • Providing you with troubleshooting instructions regarding any issues with your sewing machines
  • Speak live with our experts and get your questions answered
  • Advising & Consultation
• Question Answer Does Jacksew service sewing machines?

  NEED SERVICE FOR YOUR SEWING MACHINE?

  We do service all kinds and brands of sewing machines. Learn more about our pricing here: Jacksew Repair Services

  CALL US: 1-727-335-3434

• Question Answer Can you help me find the right sewing machine for my project?

  Absolutely! For Live Shopping, please contact us anytime Monday through Friday from 9am - 5pm EST at 1-727-335-3434.

  Our Sales team will gladly assist you find the right machine matching your specific sewing needs. Besides, you may also mail us a sample of your fabrics along with your contact information and we should be able to reach out back to you with a custom-tailored brochure of sewing machines matching your needs.

• Question Answer How can I use my Warranty?

  As a Jacksew customer, you have the right to claim your Warranty for any part of your sewing machine as per the Warranty terms.

  To request replacement parts, please email us at info@jacksew.com with a picture of the broken part (if applicable) along with your Order Number. Our team will review your request and reply back to you with a confirmation. If approved, you should receive your replacement part within 7 to 14 days.

• Question Answer Does Jacksew provide custom sewing setups?

  Certain sewing projects require custom sewing setups which are specifically made possible using add-on devices and accessories.

  If you need a custom setup for your sewing machine, please email us at info@jacksew.com with your detailed requirements with pictures (if applicable). Our team will reach out to you after reviewing your requirements.